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Philosophy |
Our customers are our employers |
Our customers pay us money for products and services that we supply.
We as a company and all our employees are obliged to spend this money in the interest of our customers for the custom-made creation of the products or services. This commits us all to think and act enterprisingly so that our customers ensure our livelihood and our future. |
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Customer satisfaction |
Customer satisfaction in general is the positive result of an individual comparison between the demands and expectations of the customer and the actual received products and services.
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Best price |
Extensive customer satisfaction is always the satisfaction of the customer with the complete service package of the supplier.
We describe the contents of this complete package as the sum of: quality, amount/time and price. That means that our customers will only be satisfied with us provided we deliver the required goods in the quality demanded, the right amount at the right time and at a competitive price. |
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Customer orientation |
By customer orientation we mean the alignment of all the companies activities and therefore all our employees to meeting the demands a total service package.
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Personnel development |
Qualified and dedicated employees are an essential factor for consistent quality and customer satisfaction.
Entrepreneurial thought and behaviour by responsibility and competence, training on the job, teamwork and participating in projects results in employees that think and act with initiative. Mutual appreciation forms the basis of open and confident co-operation. |
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Organisation |
All organisation units/teams have to deliver a marketable service and have to co-operate on a basis of a customer-supplier relationship. They have free access to all the resources they need to offer this service.
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Quality |
The overall aim is the continuous creation of extensive customer-, company- and employee benefit throughout all our systems and processes.
Quality can not be tested but is systematically created. The ”quality of co-operation" forms the basis of our teamwork. Quality standard is the reliable delivery of ZERO-DEFECT- goods. |
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Information and Communication |
Open, direct, personal and competent communication with the customer through on-site customer care in the language of the client.
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Marketing |
The underlying principle for all we think and do is creation of customer satisfaction and advantage.
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Innovation |
Innovation is related to products, processes and systems and leads to improvement in customer advantage.
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Environmental responsibility |
All activities within the company are viewed under consideration of the economy in resources and environmental friendliness.
The company meets all requirements and creates environmentally friendly places of work. |
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